Terms and Conditions of RollXO Online Casino

Effective Date: May 1, 2024

Welcome to RollXO (“Casino”, “Website”, “Company”, “We”, “Us”, “Our”). The services provided by RollXO are owned and operated by Dama N.V., a company incorporated under the laws of Curacao, with registration number 152125 and registered at Scharlooweg 39, Willemstad, Curaçao. Dama N.V. operates under the E-gaming license number 8048/JAZ2020-13 issued by Antillephone N.V., authorized by the government of Curacao. Additionally, Strukin Ltd., affiliated with Dama N.V. and incorporated in Cyprus under registration number ΗΕ 407624, provides operational support from its office at Pavlou Nirvana & Aipeias 4, Alpha Tower, Floor 1, Flat/Office 11, 3021, Limassol, Cyprus. All transactions through Paysafe are processed by Dama N.V.

By using RollXO casino website, you acknowledge and agree to the Terms and Conditions outlined below. We encourage you to read these terms carefully before registering an account with us. By registering, you confirm your acceptance of these terms. Please note, it is your responsibility to ensure that online gambling is legal in your jurisdiction.

1 Changes to Terms and Conditions

The Casino reserves the right to amend these Terms at any time. Significant changes will be communicated to you via email. We recommend that you review these Terms regularly to ensure you are updated on any changes.

2 Language

The primary language of our Website is English. In the case of discrepancies arising from translation errors, interpretations will favor the Casino.

3 Who Can Play

1. Only individuals from countries where online gambling is legal are permitted to play. You must be at least 18 years old or meet the minimum age required by your jurisdiction, whichever is higher.
2. We reserve the right to request proof of age and identity and may restrict access to the Website or suspend accounts that do not comply with these requirements.
3. Players from certain countries are prohibited from depositing and playing real money games. The comprehensive list of these restricted countries is available on our Website. We are not liable for any issues related to the processing of withdrawals or refunds if you play from any of these restricted areas.
4. Players from Sweden are ineligible for any bonuses, promotional programs, or VIP rewards. Players from Finland are not eligible for deposit bonuses.

4 Available Currencies

RollXO supports a diverse range of currencies to cater to our global player base. We accept payments made in the following currencies:

• EUR (Euro)
• USD (US Dollar)
• AUD (Australian Dollar)
• NOK (Norwegian Krone)
• CAD (Canadian Dollar)
• NZD (New Zealand Dollar)
• JPY (Japanese Yen)
• BRL (Brazilian Real)
• Cryptocurrencies: Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), Bitcoin Cash (BCH), Dogecoin (DOG), Tether (USDT), Binance Coin (BNB), Cardano (ADA), and Tron (TRX).

Players should be aware of the exchange rates and fluctuations, especially when dealing with cryptocurrencies, as the conversion rates can change based on the market value. It is important to understand that Bitcoins and other cryptocurrencies cannot be exchanged back to USD or EUR through our platform.

5 Fees and Taxes

As a player at RollXO, you are responsible for any fees or taxes that apply to your winnings according to the laws of the jurisdiction of your residence. Here are some key points regarding financial obligations:

• While RollXO casino does not charge fees on deposits or withdrawals, players might incur fees from their banks or payment processors, especially when converting currencies or processing international transactions.
• Winnings from gambling are subject to tax in many jurisdictions. It is the player’s responsibility to report and pay taxes on all winnings as required by local laws. RollXO does not withhold taxes from winnings, so it is up to each player to comply with their local tax regulations.

6 Game Rules

Understanding the rules of the games you play at RollXO is crucial for a responsible gaming experience. Here’s how we ensure clarity and fair play:

• agreeing to our Terms and Conditions, you confirm that you understand the rules of the games available on our website. It is advisable for players to familiarize themselves with the theoretical payout percentage of each game, which is usually available in the game’s rules or information tab.
• RollXO is committed to fair play and uses a certified Random Number Generator (RNG) to ensure random game outcomes. We adhere to strict regulatory standards to provide a fair and safe gaming environment.
• The rules for each game can be found within the game interface. We encourage players to read these rules thoroughly before playing to understand how bets are placed and what the payouts involve.
• Players are not allowed to use game strategies that are designed to exploit the betting system. This includes using betting patterns that cover a substantial portion of the table in games like roulette. Such actions may lead to the confiscation of winnings.

At RollXO, we strive to provide clear information about the currencies we accept, the financial responsibilities of our players, and the rules governing game play. This ensures a transparent and enjoyable gaming experience for everyone involved.

7 Disclaimer of Liabilities

RollXO aims to provide a safe and enjoyable gaming environment, but there are inherent risks associated with online gambling. Here are key points regarding our liability:

• Players acknowledge that all gambling involves an element of financial risk. RollXO is not responsible for any losses that players might incur while using our services.
• While we strive to ensure that our gaming platform is secure and efficient, RollXO cannot guarantee that the website will always operate without disruptions, errors, or interruptions.
• We are not liable for issues such as software defects, hardware malfunctions, or internet connectivity problems that may affect the outcome of your games.
• If bets are accepted due to a technical error or human mistake, RollXO reserves the right to void all affected bets or to adjust payouts to the correct terms that should have been available at the time the bet was placed.
• If an account is mistakenly credited with winnings or bonuses that do not belong to the player due to a technical or human error, RollXO will reclaim these funds. Should the player withdraw these funds, they must repay the amount upon request.

8 Gaming Account Management

Effective management of your gaming account is crucial for a seamless gaming experience. Here are our policies on account management:

• Each player is allowed only one account. Multiple accounts per player are prohibited and can result in the closure of all related accounts and forfeiture of any funds within them.
• Players must provide accurate and truthful registration information. Accounts must be verified by providing valid identification. Failure to provide necessary documentation may result in suspension or closure of the account.
• Withdrawals and other transactions may be subject to a Know Your Customer (KYC) process. This includes verification calls or additional documentation requests to confirm identity and ensure compliance with regulatory requirements.
• Accounts that are inactive for 12 months or more may be subject to administrative fees or may be closed, with the remaining balance being forfeited.

9 Anti-Fraud Policy

RollXO takes a strict stance against fraudulent activities to protect the integrity of our gaming environment and the security of our players’ accounts. Our anti-fraud policy includes:

• We actively monitor gameplay and transactions for signs of fraudulent activity. Any suspicious behavior is thoroughly investigated.
• Engaging in any fraudulent activity, such as collusion, payment fraud, or provision of false documentation, will result in immediate account suspension, forfeiture of funds, and potential legal action.
• If a player initiates a chargeback or reverses a payment, RollXO reserves the right to terminate the player’s account and retain all funds within the account as compensation for processing charges and potential disputes.
• We monitor for patterns of play that may indicate bonus abuse or minimal risk wagering strategies. Such activities may lead to forfeiture of bonuses and any associated winnings.
• RollXO may report fraudulent activities to law enforcement and regulatory authorities as required by law, which can include sharing relevant player information.

10 Depositing

Depositing funds into your RollXO account is designed to be straightforward and secure. Here are the key aspects:

• We offer a variety of payment options including VISA and MasterCard credit and debit cards, and alternative payment methods such as e-wallets and cryptocurrencies. All payments via Paysafe are processed through Dama N.V.
• Ensuring the security of your deposits is paramount. We use advanced encryption technology to protect all transactions.
• Deposits must be made from payment methods that are registered in your own name. Third-party payments are strictly prohibited and can lead to the confiscation of winnings.
• The minimum deposit amount is €20 or its equivalent in other currencies. The maximum deposit amount varies depending on the payment method you choose to use.
• Due to the nature of cryptocurrencies, deposit limits cannot be set for deposits made through CoinsPaid. Players wishing to set limits are encouraged to use other available payment options.

11 Withdrawal Policy

Our withdrawal policy is designed to facilitate a secure and efficient process for accessing your winnings. Here’s what you need to know:

• Withdrawals are processed promptly within a timeframe of 0 to 24 hours depending on the chosen payment method. E-wallet withdrawals might take up to one day to process.
• The minimum withdrawal amount is set at 20 EUR/USD or equivalent in other currencies. The maximum withdrawal depends on the chosen payment method and will be displayed when selecting the method.
• The maximum withdrawal limit from sign-up free spins bonus is 50 EUR/USD. For Mystery Drops winnings, daily and monthly withdrawal limits apply.
• Progressive jackpot wins are paid in full and are not subject to standard withdrawal limits.
• Withdrawals may be subject to additional verification to ensure player security. This process includes identity verification and can affect the withdrawal timing.
• Withdrawals via bank transfer are processed within three working days, and in exceptional cases, such transactions can be subject to additional charges by intermediary banks.

12 Dormant Accounts

Managing inactive accounts is crucial for maintaining a secure and compliant gaming environment. Here’s how we handle dormant accounts:

• An account is considered dormant if there has been no login activity for 12 consecutive months.
• Once an account is deemed dormant, an administrative fee of €10 or the remaining balance (if less than €10) will be charged each month as long as there is a positive balance.
• Dormant accounts can be reactivated by logging in and playing or making a transaction. If the account balance is zero, fees will cease, and the account will remain dormant until reactivated.

RollXO is committed to providing a transparent and responsible gaming experience. Understanding these policies on depositing, withdrawals, and account management helps ensure that you can enjoy gaming with confidence and convenience.

13 Expiry Period

Understanding the time limits associated with claims is crucial for maintaining an orderly and fair gaming environment:

• Any claims or causes of action arising out of or related to the Terms and Conditions, or services provided by RollXO, must be filed within one (1) year after such claim or cause of action arose.
• Failing to initiate a claim within this period will result in the permanent waiver of the rights to file such claims, ensuring all parties have a fair and predictable legal environment to operate in.

14 Refund Policy

RollXO has a clear and straightforward refund policy to address circumstances where a refund might be necessary:

• Refund requests must be made within 24 hours of the transaction in question, or within 30 days if a player alleges that an unauthorized individual has accessed their account.
• Withdrawals up to the total amount deposited will be processed as refunds back to the credit card used for the deposit.
• Excess Amounts: Any winnings exceeding the total amount deposited will be returned via an alternative withdrawal method.
• Risk Management: In cases where deposits or withdrawals carry unacceptable security or legal risks, as identified by our payment processors or the casino, we will initiate a refund to the credit card and notify the appropriate authorities.
• Handling Fees: All costs associated with the refund procedure are the responsibility of the player.

15 Complaints

At RollXO, we aim to resolve all player concerns promptly and fairly:

• Players can submit complaints via our customer service team as per the instructions found on the website.
• Complaints are first addressed by our support team and may be escalated within our organization if not resolved immediately.
• We ensure that players are informed about the status of their complaints to a reasonable level.
• Only the account holder can initiate a complaint. The transfer or sale of complaints to third parties is strictly prohibited.

16 Non-Transferability

To maintain control over the contractual and operational integrity of our gaming environment, certain restrictions on the transferability of rights are necessary:

• Players cannot transfer, assign, or pledge claims, winnings, or other interests arising from their use of the website or participation in games without explicit consent from RollXO.
• This prohibition includes, but is not limited to, the transfer of any value, whether legal, commercial, or otherwise.
• The transfer of rights to any third party, whether through sale, trade, or any other means, is strictly prohibited, ensuring that all engagements with the casino are personal to the account holder.

These detailed policies help ensure that RollXO operates transparently and responsibly, addressing key areas of concern for players while providing mechanisms to handle disputes, refunds, and the management of player accounts and rights effectively.